Who We Are
Please read carefully through all sections of this Privacy Policy. This Privacy Policy covers our treatment of Personal Data that we collect through your registration, access and use of the Sites and the Services provided on the Sites. This policy does not apply to the practices of companies that we do not own and/or control or to people that we do not employ or manage.
This Privacy Policy may be changed by us from time to time and the governing version will be posted on the Sites. We will notify you if we make material changes to the Privacy Policy or we will provide notice to you of our changes on our website landing page. Please review this Privacy Policy on a regular basis as your use of the Sites will be governed by the then-current Privacy Policy.
MakeMusic, Inc. recognizes the importance of protecting the privacy of our customers and the users of the Sites. As such, we will always ensure that we have a lawful basis for processing your Personal Data.
Notice to California residents
Notice to Utah residents
Why We Collect and How We Use Personal Information
Information Collection and Use
| Information You Give Us | Information We Collect from You | Information We Obtain from Others |
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Contact Information: You give us your Contact Information when you request information, register with or subscribe to the Sites. “Contact Information” includes your name, email, company, address and/or telephone number. We may use Contact Information and other Personal Data to:
We use information about how you use our website to offer you custom content, such as music searches targeted to your selected instrument or how many times you open a piece of content, so we can tailor our Services to your preferences. We also use your data to maintain our applications, so they continue to serve the needs of the customers. We may use your email address to send you information about changes or improvements we are making. Users over the age of 16 may opt into MakeMusic marketing promotions. We may use your Contact Information to contact an individual regarding an account issue via telephone, fax, email, or written correspondence. For example, when you visit our Help Center, we may collect your name or email address(es) and associate them with a case number so that we can respond to inquiries and requests. If you are a Finale® customer and do not live within the United States, we may also share your personal information with our trusted business partners, such as our international distributors, to allow them to contact you on our behalf with information about other products or services that may interest you, unless you elect not to receive such information. |
We collect Analytical Information through automated means when use and navigate the Sites. “Analytical Information” includes pages and products viewed, emails from us that you opened, browser type, operating system, IP address and device information, your mobile operating system (OS), a mobile device identifier embedded by us, or other commonly used mobile device identifier if you access the Sites on a mobile device. We use Analytical Information to:
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We may collect your Contact Information from an educational institution and will use it as described herein. We may also collect publicly available information about you from third-party sources, such as the postal service for shipping address verification. |
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“User Data” may include school or district name, purchase order numbers. We use your User Data to provide you the services, to connect your account to your educational institution, and to provide you customer support |
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“Financial Information” collected include credit card information for Schools or individuals that purchase that purchase a MakeMusic product or subscription. We use the Financial Information to process your payment for the Services. Financial Information is encrypted and transferred using secure Hypertext Transfer Protocol (HTTPS) to our third-party processor, Braintree. |
Notice to SmartMusic Users Utilizing Google API Services
What Happens If You Don’t Provide Your Personal Information?
You also may provide information or content to be published or displayed (hereinafter, “posted”) on public areas of the Sites, or transmitted to other users of the Sites or third parties (collectively, the “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Additionally, we cannot control the actions of other users of the Sites with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by other users or unauthorized persons or be kept confidential.
We may also collect and use Non-Personally Identifiable User Information for several purposes, including (without limitation):
- To calculate necessary royalty payments to third party content providers, which are often based on the number of times a work is opened or accessed by our users.
- To prepare reports and other materials that we may share with others in an anonymous format.
- For analytics purposes.
In some instances, we use third-party vendors to collect, monitor and/or maintain Non-PII; for example, we utilize Rollbar, Google and Google Analytics. Rollbar is utilized for error monitoring. Information logged includes common request data. Google Analytics is utilized to analyze application, feature and content usage.
Electronic Marketing
Information Sharing and Disclosure
- We need to share your information to provide a product or service you have requested;
- We need to send the information to companies who work on behalf of MakeMusic, Inc. to provide a product or service to you (unless we tell you differently, we only provide these companies the minimum amount of information that is necessary for them to assist us and these companies do not have any right to use the Personal Data we provide to them beyond what is necessary to assist us);
- We find that your actions on our website violate the Terms of Service, any of our usage guidelines for specific services or any agreement;
- We may provide affiliates access to your Personal Data in order for us and our affiliates to review common customers and/or identify where you may benefit from other services we may provide or the services of our affiliates; and
- As required to respond to or initiate subpoenas, court orders, or legal process.
Third Party Processors
How long do we keep your information?
For users who are students of U.S. educational institutions that are using the Services and are subject to the Family Educational Rights and Privacy Act (FERPA) and/or where the school has provided consent for us to collect the student’s personal data under the Children’s Online Privacy Protection Act (COPPA), your data will be kept for as long as you are a customer or until an educator, administrator, or parent/guardian associated with your account requests the removal of your information, unless and only to the extent we have a superseding legal obligation to retain the data.
Use of Cookies
- Make the user experience more efficient (e.g., maintaining items in your Shopping Cart between visits).
- Remember your preferences (e.g., browsing language, account login information)
- Help us understand and improve how visitors use our website, including which of our pages and products are viewed most frequently.
The Options/Settings section of most internet browsers will tell you how to manage the cookies and other technologies that may be transferred to your device, including how to disable such technologies. You can disable our cookies or all cookies through your browser settings. Upon the commencement of each of your visits to our websites, the website also provides the ability to turn off all non-strictly-necessary cookies for the MakeMusic websites for that visit. Please be advised that disabling cookies through either method may impact many of our websites’ features.
Instructions for blocking or allowing cookies in common web browsers are provided at the links below:
MakeMusic uses the following cookies:
Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our websites when they are using it. This helps us to improve the way our websites works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognize you when you return to our websites. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
We also allow third parties to place cookies on your device through the Services to:
- Help us understand and improve how visitors use our websites, including which of our pages and products are viewed most frequently.
- More effectively market our products and services and advertise other products and services that may be of interest to you.
- Obtain your feedback on our products and the Services.
- Allow you to engage in our social media offerings (e.g., clicking the “Like” button on our website).
The use of third-party cookies is not covered by our Privacy Notice. We do not have access or control over these cookies. If you continue to use our websites, we will assume you agree to the use of these cookies.
Although not all cookies and similar technologies that we use are required for you to use the Services, disabling these technologies altogether could prevent the Services from working properly and disable features that allow you to take full advantage of the Services we offer.
For a detailed description of the cookies we use and your ability to control the use of cookies while you navigate the internet, please see our Data Policies for each of our products:
Interest-Based Ads
Do Not Track
Notice to Residents of the Europe Economic Area
| Number | Description of your right |
| Right 1 |
A right to access personal data held by us about you, as well as information about how we are using your data.
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| Right 2 |
A right to require us to rectify any inaccurate personal data held by us about you.
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| Right 3 |
A right to require us to erase personal data held by us about you, and where the personal data has been made public, for other controllers processing the personal data to also erase links to, or copy or replication of, such personal data. This right will only apply where (for example): we no longer need to use the personal data to achieve the purpose we collected it for; or where you withdraw your consent if we are using your personal data based on your consent; or where you object to the way we process your data (in line with Right 6 below).
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| Right 4 |
A right to restrict our processing of personal data held by us about you. This right will only apply where (for example): you dispute the accuracy of the personal data held by us; or where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead; or where we no longer need to use the personal data to achieve the purpose we collected it for, but you require the data for the purposes of dealing with legal claims.
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| Right 5 |
A right to receive personal data, which you have provided to us, in a structured, commonly used and machine-readable format. You also have the right to require us to transfer this personal data to another organisation, at your request.
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| Right 6 |
A right to object to our processing of personal data held by us about you (including for the purposes of sending marketing materials to you).
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| Right 7 |
A right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with marketing information about our services or products).
If you have consented to receive communications from us, you can contact us at any time to have your details removed from lists used by us or to update your marketing preferences. Please email team@makemusic.com and quote your email/telephone number/account number in the body of the email, telling us what you would like us to do. You can also: click “unsubscribe” on any of our emails, and we will ensure we don’t send you any communications of this nature in future. |
Notice to Residents of the U.S. and Canada:
To exercise any of your rights or features above, please contact MakeMusic at:
privacy@makemusic.com
and/or
MakeMusic, Inc.
285 Century Pl
Louisville, CO 80027, United States
If you choose to exercise any of your rights listed above, it may affect your ability to use the Sites, as the operation and functionalities provided on the Sites may require the use of your Personal Data.
Security
Data Transfers Across Jurisdictional Boundaries
Please be aware that your information will be transferred to and stored in the United States where our servers are located, and our central database is operated, and processed by third party contractors in the United States, Europe, and Australia.
Commitment to Children’s Privacy
Notices Specific to Educational Use
Policies of Other Websites
Changes to this Privacy Policy
Questions
MakeMusic, Inc.
Attn: Privacy at MakeMusic, Inc.
285 Century Place, Louisville, CO 80027
United States of America
Visit us at www.makemusic.com/customer-support
Email us at privacy@makemusic.com or team@makemusic.com
Call us toll free (for the U.S.A.): 1-800-843-2066
International callers: (952) 937-9611